Home » Technical support

Technical support

Your Broadcast Will Never Go Silent: Professional Broadcast Technical Support for Radio Stations

Every day on air is a living entity—it breathes, it feels, and sometimes, it gets temperamental. It doesn't forgive forgotten backups, unexpected dropouts, or sudden glitches. While your team creates content, someone must guarantee that this content reaches your listeners flawlessly. Every second. Every minute. Every day.

We are the "shadow team" of your radio station, the technical guardians of your broadcast who work while you sleep, celebrate, or prepare the next show. Our mission is to make technical issues something you only learn about from our "how we prevented them" reports.

Why Our Support Isn't About "Reacting to Problems," But "Preventing Them"

Typical tech support waits for something to break. Our philosophy is different:

We hear problems before they emerge—by analyzing trends, loads, and anomalies.
We address root causes, not just symptoms—we don't just restart a service, we find the underlying issue.
We predict load spikes—we know when your morning show, a special project, or a holiday marathon is happening.

What You Get with Us as Your Technical Team

1. 24/7 Monitoring: Your Broadcast's Health Under Control
We see everything happening with your stream:

Audio Stream Quality: Bitrate, loudness, compression artifacts.
Server Stability: CPU load, memory, disk space.
Connection Geography: Where listeners are connecting from and any regional issues.
Studio Equipment: Status of encoding computers, mixers.

2. Instant Response: No Problem Goes Unnoticed
Our alert system triggers faster than a listener can type in your chat:

Automatic Failure Detection: The system itself spots anomalies.
Rule-Based Escalation: Different problems are routed to different specialists.
Multiple Alert Channels: Telegram, SMS, phone calls.
Predictive Alerts: e.g., "Disk space will run out in 2 hours."

3. Redundant Systems: Every Studio Needs a Plan B
We build and maintain failover systems:

Auto-switch to a backup stream if the main one fails.
Redundant broadcast servers in different data centers.
Pre-configured equipment for emergency replacement.
Ready-made scenarios for any type of incident.

4. Proactive Optimization: Continuous Improvement on Autopilot
We don't wait for problems—we prevent them:

Weekly metric analysis to identify bottlenecks.
Regular software updates for security and stability.
Load testing before major events.
Configuration optimization for your growing audience.

5. Reporting & Analytics: Complete Insight Into Your Broadcast
Transparency is our rule:

Daily broadcast quality reports.
Incident analysis: Why it happened and how to prevent it.
Uptime statistics: 99.9% availability and higher.
Infrastructure development recommendations.

Support Tiers for Different Needs

Basic: "The Reliable Foundation"

Monitoring of key parameters.
Business-hours response.
Weekly reports.
Ideal for: Small stations with a stable audience.

Professional: "The Uninterrupted Broadcast"

24/7 monitoring.
24/7 response.
Redundant systems.
Daily reports.
Ideal for: Network stations, commercial radio.

Premium: "Broadcast Class A"

Dedicated engineer.
Proactive optimization.
Custom development.
Deep analysis and strategic recommendations.
Ideal for: National broadcasters, premium brands.

Case Studies: How We Saved the Day

The Morning Show: The encoding computer failed 10 minutes before airtime. Our engineer remotely started the backup system. The show began on time.
Holiday Marathon: A 5x surge in listeners. We proactively scaled up additional servers. Zero dropouts.
DDoS Attack: Detected and mitigated an attack before listeners noticed a thing.

Our Team Is Your Advantage

Behind every client stands a dedicated team of specialists:

Broadcast Engineers: Experts in audio codecs and streaming tech.
Network Admins: Ensuring seamless data delivery.
DevOps Engineers: Automating monitoring and recovery.
Data Analysts: Turning data into actionable insights.

We speak the language of radio. We understand the difference between OGG and AAC, know the quirks of different playout systems, and feel the rhythm of your broadcast.

What Is Peace of Mind Worth?

Our plans start from [укажите стартовую цену] per month. This is more cost-effective than a full-time in-house specialist and more reliable than freelancers.

Get one month free with an annual contract.

Want to See Us in Action?

We offer a free, no-obligation audit of your current setup with improvement recommendations.

An analysis of vulnerabilities in your broadcast chain.
Recommendations for monitoring configuration.
A sample broadcast quality report.
A custom quote for supporting your station.

Your broadcast is your reputation. Entrust it to professionals who understand radio from the inside out.

Don't let technical difficulties stop you from creating great radio. Let us handle the tech, so you can focus on the content.